10 good reasons

Focus on the customer

You basically may have little or nothing in common with our other customers. This holds true since you are active in a different branch, have different associates, individual needs and special problems. We therefore will treat you as an individual partner with unique solution requests. For us you always are in the focus, our action will be driven by your real needs

Always reachable

You can reach us around the clock. Through our 24h-hotline we are always reachable to be able to promptly help you at any given point in time. Through this number you directly reach out to a member of the company’s management, not to a helpdesk or call-center. With us competent assistance is always for certain.

Regular contacts for problem solving

You cannot afford to loose precious time. Therefore our competent specialized personnel will solve your problems promptly and without long decision channels. You will receive prompt advice, whether it is on the phone or locally at your place. Therefore you will have regular contact persons, who will be familiar with your company and your applications. We will give you our undivided attention and can help you at any time with optimal solutions.

Short decision channels

If you urgently need a spare part or technical assistance there are no long and complicated decision channels with us. We commit our resources to the requirements of our customers. Through this we can at any time guarantee a prompt availability of materials or on site personnel and will help you to reduce your machine downtime while you can concentrate on the essential aspects of your work duties.

Competent specialized personnel

If you have a technical problem, you don’t want to wait for the solution for eternities. Therefore our associates are trained on all products and possible customer requirements. On our team several engineers, specialists and technicians permanently search for solutions.

Upfront technical advice

You can’t really afford to have problems since a bottleneck in one area of your production can have dramatic consequences on the overall production flow and output. We therefore do not only help you with solving imminent problems, but also will assist you in making sure these problems do not arise in the first place. We can advise you on new construction design works and on the selection and specification of suitable products. Through this upfront input we will help you avoid problems down the road.

International service

We are organized on an international basis to be able to offer you our services globally. We are in contact with a multitude of foreign partners – manufacturers and logistic providers. This way we can not only supply you with products globally, but also offer help and support everywhere on short term basis.

Standardisation

Quality

You supply quality products to your customers and also expect this from your suppliers. Based on your requirements, we always supply you with the quality that you need. This holds true for the products that we deliver, the services that we render as well as for our internal work procedures. To emphasize this we take on external audits on a regular basis – we are certified according to DIN EN ISO 9001.

Special parts

You often have applications where you cannot reach your goals with classical solutions. Perhaps you then need a component that does not exist as such. We will look for a solution to your problem. Whether it concerns seals, bearings, motion drive elements or other products – we have the experience and the necessary contacts that allow us to have special parts produced for you according to your specific needs.